Privacy Policy
Arctica Solutions OÜ respects the privacy of its customers and website visitors and processes personal data in accordance with the European Union General Data Protection Regulation (GDPR) and applicable Estonian legislation.
What personal data do we collect?
We may collect personal data that you provide to us through our contact form, email, telephone, or when placing an order.
This information may include your name, company name, email address, telephone number, delivery and billing information, and any other information you provide when contacting us or placing an order.
How do we use your personal data?
We use personal data only for the purposes for which it has been provided, including responding to enquiries, communicating with customers, processing and fulfilling orders, arranging deliveries, issuing invoices, and complying with legal obligations.
Depending on the situation, the legal basis for processing personal data may include the performance of a contract, taking steps prior to entering into a contract, compliance with a legal obligation, or the legitimate interests of Arctica Solutions OÜ.
Sharing of personal data
Arctica Solutions OÜ does not sell or share customers' personal data with third parties for marketing purposes.
Where necessary, personal data may be accessed by service providers whose services are required for order fulfilment or the normal operation of our business, such as delivery companies, payment providers, IT service providers, or accounting service providers. Only the information necessary for providing the relevant service will be shared.
We may also disclose personal data where required by law or by a competent authority.
Cookies
The Arctica Solutions website uses technical cookies provided by the Odoo platform that are necessary for the website to function properly.
These cookies may be used, for example, to maintain user sessions, provide essential website functionality, and ensure website security.
We do not use cookies for advertising or marketing profiling unless such functionality is added to the website in the future. If this changes, this Privacy Policy will be updated accordingly.
Data retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.
Accounting and transaction-related information is retained for the period required by law.
Your rights
You have the right to request information about how your personal data is processed and to request access to, correction of, deletion of, or restriction of the processing of your personal data where permitted by law.
In certain circumstances, you may also have the right to object to the processing of your personal data.
If you believe that your personal data has been processed unlawfully, you have the right to submit a complaint to the Estonian Data Protection Inspectorate.
Contact
Data controller:
Arctica Solutions OÜ
Email: toomas.pellinen@arctica.ee
Phone: +372 656 7828
Address: Pärnu mnt 139E/12, 11317 Tallinn
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.